FAQ

 

What is your shipping policy?

** LAST DATE FOR EASTER 2017 ORDERS IS SUNDAY 9th APRIL** Orders places after this date will not be guaranteed for delivery before Easter weekend.

We ship with Australia Post Express postage. To avoid long periods in uncontrolled conditions we do not ship on Fridays. When sending orders we take every possible measure to try to ensure that your order arrives in perfect condition, however, we can not take responsibility for heat damaged product. In warmer weather we post orders with ice packs and insulation but this can not stand up to long periods in high temperatures. Due to the sensitive nature of Wawa's product, during extremely hot weather conditions we will hold onto your order and contact you to let you know when it will be sent. If you live in a hot climate please consider carefully the time of year you are ordering and how long mail takes to arrive to you. You know your local conditions better than we do! Where possible make the delivery address somewhere that means your parcel will not be left on a hot doorstep or in a letter box. We do not ship to or parcel lockers. 

DOMESTIC

Orders are shipped within 2 working days of receipt of your order and should arrive within Australia Post's postage time frames for your area. You will receive a notification when your order is sent which will include tracking details. If your order is urgent please leave a note on check out with details of when you need it by. We will do our best to get it to you asap.

INTERNATIONAL

We are not currently shipping internationally. 

Where is your Wawa Winter Pop-up located?

You can find our Victoria Harbour store at Shop 10, 892 Bourke Street, Docklands. Head for the Library @ The Dock and find us right next door!

Hours:

Monday - Friday 10.30am - 6pm

Saturday - 10.30am - 3pm

Sunday - CLOSED

Do you have vegan or gluten free products?

Within our current range we have one vegan offering with the Toasted Sourdough Dark. Our Blueberry & Blue Corn bar, Balsamic Salted Caramel and Mint Caramel Crisp bar are not made with glutenous ingredients but are manufactured along side glutenous products therefore may contain traces.

 

Do your products contain nuts?

Our Fried Almond and Smoked Salt bar contains hazelnuts and almonds. While the other bars in the range do not contain nuts they have been manufactured alongside other nut containing products and therefore may contain traces.

 

Do your products contain palm oil?

Hell to the no.

 

Are you a 'Bean to Bar' chocolatier?

No. We work with master bean to bar producers, Valrhona, who are based in Tain L’Hermitage, France. Valrhona has been producing high end couverture for 94 years and maintain their plantations and relationships with growers in a socially responsible and sustainable manner. The incredible result of working with such experienced chocolate makers has gone a long way towards making Wawa Chocolatier's products so desirable to the Australian market. It's simply the best.

 

Who designs your packaging?

Melbourne based textile designer, Assembly Design, is the beautiful brains behind the patterns on our wrappers. We print on 100% recycled paper using with the help of Australian printers, Environmental Printing.

 

What if my chocolate gets in my face?

Well, thats the plan here. Should this occur we recommend you let others know about It Immediately #getinmyfacechocolate. We also highly recommend trying to get it in your face 1 - 2 times a week.